Privacy Policy

Last updated: 4 November 2026. This page is in English; an Italian or Spanish version is available on request at alok@cavoratechnologies.com.

This policy explains, in plain language, what personal data Cavora ReviewDesk (“ReviewDesk”, “we”, “us”) handles, why, and what rights you have. We keep it deliberately short because we handle very little data.

1. Who is responsible

Cavora Technologies
Near Patna City Club, Akhilesh Nagar, Kamaldah Path, Road no. 2, Patna, Bihar 800008, India
Email for all privacy and data requests: alok@cavoratechnologies.com

2. What data we handle

• Contact and hotel details you send us: hotel name, town, your email address or WhatsApp number, an optional Google Maps link, and anything you write to us by form, email or WhatsApp.
• Public review content: the text, rating and date of reviews that are already public on Google, Booking.com or Tripadvisor for your property, including the display name the reviewer chose to show publicly. We read these only to write reply drafts.
• Basic technical data: this website does not use cookies, analytics or advertising trackers. It is hosted by Vercel, which, like any web host, may keep standard server logs (for example IP address and time of request) for security and delivery.

We do not ask for, and never need, your passwords. For Google we only need to be added as a “Manager” of your Google Business Profile, which you can remove at any time.

3. Why we use it, and on what basis

• To answer your request and, if you go ahead, to provide the service (steps at your request before a contract, and performance of the service you chose).
• To run, secure and improve the service and to reply to enquiries (our legitimate interests, which we balance against your rights).
• To get in touch with you about ReviewDesk if we contacted you first (see section 4).

We do not sell personal data and we do not use it for advertising.

4. If we contacted you first

If you received a message from us (by email or WhatsApp), we found your business contact details from publicly available business information, for example your hotel’s own website or public listing, and wrote to you about this service. You can ask us to stop at any time: email alok@cavoratechnologies.com with “Do not contact me” and we will stop and remove your details from our contact list.

5. Who we share it with

Only with the service providers we need to run ReviewDesk, for example hosting, email and messaging tools, and AI-assisted drafting tools. We use AI-assisted tools to prepare reply drafts from the public review text. A person on our team checks every draft, and you approve it before anything is published. We do not otherwise share your data, except where the law requires it.

6. Where data is processed

We are based in India, so data you send us is processed in India and, through our providers, possibly in other countries. Where the law requires it, we use appropriate safeguards for transfers of personal data from the EEA. Contact us if you would like details.

7. How long we keep it

We keep contact details for as long as we are in touch with you or providing the service, and for a reasonable period afterwards. We delete or anonymise data when it is no longer needed, and sooner if you ask us to, unless the law requires us to keep it.

8. Your rights

Under the GDPR you have the right to access your data, correct it, have it erased, restrict or object to its use, receive a copy of it, and withdraw consent where we rely on it. To use any of these rights, email alok@cavoratechnologies.com. You also have the right to complain to your data protection authority, for example the Garante per la protezione dei dati personali in Italy or the Agencia Española de Protección de Datos in Spain.

9. Changes

If we change this policy in a meaningful way we will update the date above.